Terms of service
Last updated: August 31, 2026
Welcome to ShopFloraGarden. These Terms and Conditions govern your access to and use of our website, products, and services. By visiting our website, using our services, or placing an order, you confirm that you have read, understood, and agree to these Terms and Conditions.
Please read these Terms and Conditions carefully before using our website or making a purchase.
Use of Our Website
By using our website, you agree to use it only for lawful purposes and in accordance with these Terms and Conditions and applicable laws and regulations.
You are responsible for ensuring that all information you provide to us, including your name, account information, billing details, delivery address, and contact details, is accurate, complete, and up to date.
You may not misuse our website, interfere with its operation or security, attempt to gain unauthorized access, introduce malware or malicious code, or carry out activities that violate applicable laws or the rights of ShopFloraGarden or third parties.
Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, size information, colors, specifications, and other product information displayed on our website are accurate and up to date.
However, colors and product appearance may vary depending on your device or screen settings. Slight differences may also exist between product images and the actual product.
We reserve the right to correct errors, update product information, change product availability, or remove products from our range at any time.
Nothing in these Terms and Conditions affects your applicable statutory consumer rights, particularly your rights relating to defective, faulty, misdescribed, or otherwise non-conforming products.
Prices
We make reasonable efforts to ensure that the prices displayed on our website are accurate. However, occasional pricing errors may occur.
If we discover a significant pricing error before your order has been shipped, we may contact you to confirm whether you wish to proceed with the order at the correct price or cancel the order.
Product prices, promotions, offers, and availability may change from time to time.
Any applicable shipping costs will be clearly displayed during the checkout process before you complete your purchase.
Orders and Contract Acceptance
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation email confirms that we have received your order, but does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order under reasonable circumstances, including:
- Suspected fraudulent or illegal activity
- Significant pricing or product information errors
- Product unavailability
- Problems with payment authorization or processing
- Errors in stock levels or inventory
- Orders placed without authorization or for abusive or unlawful purposes
If we cancel an order after payment has been received, we will issue a refund using the original payment method.
Payments
Payments are processed securely through external payment service providers.
By placing an order, you confirm that you are authorized to use the selected payment method.
We generally do not have access to your complete payment card details and do not store them. Payment information is handled by the relevant payment service provider in accordance with its own terms, conditions, and privacy policy.
Delivery
Delivery information, including estimated delivery times and any applicable shipping charges, will be provided during the ordering process or through the shipping information available on our website.
We currently ship orders to the United States only.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including delays by shipping providers, extreme weather, strikes, transportation disruptions, or other unforeseen events.
Nothing in this section limits any applicable statutory consumer rights regarding delivery.
Returns, Refunds, and Consumer Rights
Our Return & Refund Policy explains our procedures and requirements for returning products and receiving refunds.
Nothing in these Terms and Conditions limits or excludes any consumer rights that cannot legally be limited or excluded under applicable United States federal or state law.
Consumers may have certain rights and protections under applicable federal and state consumer protection laws, including rights relating to defective, faulty, misdescribed, or otherwise non-conforming products.
Third-Party Services
Our online store is powered by Shopify and may use reputable third-party providers for various services, including:
- Payment processing
- Order processing
- Delivery and shipping
- Website hosting and technical services
- Analytics
- Customer service
- Fraud prevention
- Marketing and advertising
Third-party providers may have their own terms and conditions and privacy policies. The use of certain third-party services may therefore also be subject to those providers' respective terms.
Intellectual Property
Unless otherwise stated, all content on the ShopFloraGarden website, including text, graphics, logos, photographs, product images, designs, layouts, branding, and other materials, is owned by ShopFloraGarden or appropriately licensed and protected by applicable intellectual property laws.
You may access and use our website for personal, non-commercial purposes.
You may not copy, reproduce, modify, distribute, republish, sell, commercially exploit, or otherwise use content from our website without our prior written permission, except where permitted by law.
User Content and Reviews
When you submit reviews, comments, photographs, feedback, or other content to ShopFloraGarden, you remain responsible for ensuring that the content is lawful and does not infringe the rights of other individuals or organizations.
By submitting content to us, you grant ShopFloraGarden permission to use, reproduce, display, and publish that content for legitimate business purposes, including marketing and customer communication, to the extent permitted by law.
We reserve the right to remove content that we reasonably believe violates these Terms and Conditions or applicable law.
Prohibited Activities
You agree not to use our website or services to:
- Violate applicable laws or regulations
- Gain unauthorized access to our systems or services
- Interfere with the security or operation of our website
- Upload malware, viruses, or other malicious code
- Carry out fraudulent, deceptive, or misleading activities
- Collect or misuse information about other users without authorization
- Copy or commercially exploit website content without permission
- Use our website in a way that could harm ShopFloraGarden, our customers, or our reputation
Limitation of Liability
Nothing in these Terms and Conditions excludes or limits our liability where such liability cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, ShopFloraGarden shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services where such liability may legally be excluded.
We are not responsible for losses or damages caused by circumstances beyond our reasonable control.
Nothing in these Terms and Conditions affects any statutory consumer rights or other rights that cannot legally be excluded or limited.
Events Beyond Our Reasonable Control
We are not responsible for delays or failures to fulfill our obligations where these are caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, extreme weather conditions, transportation disruptions, strikes, government actions, telecommunications failures, cyber incidents, or other events that could not reasonably have been anticipated or prevented.
If such an event affects your order or our services, we will take reasonable steps to minimize its impact and, where appropriate, keep you informed.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time to reflect changes to our business, services, products, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this page and publish the revised Terms and Conditions on our website.
Your continued use of our website after the revised Terms and Conditions have been published may, to the extent permitted by law, constitute acceptance of the updated terms.
Applicable Law
These Terms and Conditions and your use of our services are governed by the laws applicable in the United States, together with the laws of the state in which ShopFloraGarden is legally established, unless applicable federal or state law provides otherwise.
If you are a consumer residing in another state, nothing in these Terms and Conditions affects any mandatory consumer protection rights that apply to you under applicable federal or state law.
Contact Us
If you have any questions about these Terms and Conditions, our products, your order, or your consumer rights, please contact us using the details below.
Contact Information
Shop Name: Shopfloragarden
Company Name: GT Global Ventures LLC
Business Address: Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong
Email: info@shopfloragarden.com
Phone: +1 (505) 578-3158
Hours: Monday–Friday, 9am–5pm CT
We typically respond within 48 hours.