Refund policy

At Shopfloragarden, we want you to be completely satisfied with your purchase. If you wish to return or exchange an item, please review the important information below.

Important Information

Returns are accepted within 30 days of receiving your order.
Refunds will be processed within 14 days after inspection and confirmation of the return.
No restocking fees will be charged.
The customer is responsible for return shipping costs, unless the return is due to an incorrect, damaged, or defective item.
An exchange may be available, subject to the availability of the desired item.

Order Cancellation

You may cancel your order as long as it has not yet been shipped.

To request a cancellation, please email info@shopfloragarden.com and include your order number.

If your order has not yet been shipped, we will process the cancellation as soon as reasonably possible. If the order has already been shipped or is in transit, our standard Return & Refund Policy will apply.

How Can I Return or Exchange an Item?

You may request a return or exchange within 30 days of receiving your order.

Before returning an item, please make sure that:

The product has not been worn or washed;
The original labels remain attached, where applicable;
The item is in its original condition;
The original packaging is used, where possible.

You may try on an item to determine whether it fits. However, the item should not have been worn for an extended period or used beyond what is reasonably necessary to assess its fit and condition.

If these conditions are met, please contact us at info@shopfloragarden.com

Our customer service team will provide you with the next steps and return instructions.

Refund Procedure

Upon receipt of your returned package, we will inspect the condition of the returned items.

We recommend using a shipping method that provides tracking and keeping your proof of shipment until your return has been fully processed.

If the return complies with our Return & Refund Policy, you will receive a confirmation email, and your refund will be processed within 14 days of confirmation of the return.

Refunds will generally be issued using the same payment method used for the original purchase, unless otherwise agreed or required by applicable law.

Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Right of Withdrawal

Your statutory consumer rights, including any applicable right of withdrawal, remain unaffected by this Return & Refund Policy.

Where applicable under relevant consumer protection laws, you may have additional rights concerning returns, refunds, cancellations, defective products, or other purchases.

If you have questions regarding your applicable rights or our return procedures, please contact our customer service team at info@shopfloragarden.com

Damaged, Defective, or Incorrect Item

In some cases, you may receive a damaged or defective product, or an item may not match the product you ordered, such as an incorrect size or color.

If this happens, please contact our customer service team as soon as possible so we can help resolve the issue.

Please provide: