Frequently Asked Questions

Flora Garden — https://shopfloragarden.com 
Support: info@shopfloragarden.com

Q1. Where does Flora Garden ship? We currently ship within the United States only.

Q2. How much does shipping cost? Shipping is completely FREE on all orders. No minimum purchase required.

Q3. How long will my order take to arrive? Orders are delivered within 7–12 business days from the date of purchase, including processing and transit time.

Q4. How do I track my order? Once your order ships, you'll receive a confirmation email with a tracking number. Use that number on the carrier's website to check your delivery status. If you didn't receive a tracking email, check your spam folder or email us at info@shopfloragarden.com.

Q5. My order shows as delivered but I haven't received it. What should I do? First, check around your delivery address and with neighbors. Carriers sometimes mark packages as delivered a day early. If it still hasn't arrived after 1–2 additional business days, contact us at info@shopfloragarden.com with your order number and we'll investigate right away.

Q6. What is your return policy? We accept returns within 30 days of delivery for items that are wrong, damaged, defective, or if you've simply changed your mind. Items must be unused and in original condition.

Q7. How do I start a return? Email info@shopfloragarden.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.

Q8. Do I have to pay for return shipping?

  • If you received the wrong item or a damaged/defective item, we cover return shipping.
  • If you're returning due to a change of mind, return shipping is the customer's responsibility.

Q9. How long does a refund take? Once we receive and inspect your return, refunds are processed within approximately 7 business days to your original payment method. You'll receive an email confirmation when it's done.

Q10. Can I cancel or change my order after placing it? Please contact us as soon as possible at info@shopfloragarden.com. We'll do our best to accommodate changes before the order ships, but we cannot guarantee modifications once fulfillment has begun.

Q11. What payment methods do you accept? We accept [placeholder — e.g., Visa, Mastercard, American Express, PayPal, Shop Pay]. All transactions are in USD.

Q12. Is my payment information secure? Yes. Payment information is processed securely. We do not store your full card details on our servers.

Q13. How do I contact Flora Garden? You can reach us by email at info@shopfloragarden.com. We aim to respond within 1–2 business days.

Q14. Where can I learn more about Flora Garden's products? Visit our store at https://shopfloragarden.com to browse our full catalog.

Q15. Do you have a social media presence? You can follow us on Instagram at [placeholder — e.g., https://www.instagram.com/shopfloragarden].